Waiting until a project is completely finished to ask for feedback is a massive mistake; you must catch issues early while you still have time to fix them.
Implementing a systematic feedback loop at the halfway mark ensures your clients feel heard and respected.
- At what exact milestone in your service delivery can you introduce a 2-question health check?
- How do you handle client feedback when it isn't 100% positive?
Action Item: Create a simple 2-question feedback email template to send to clients at the midpoint of their projects.