Automated Feedback Loops
Waiting until a project is completely finished to ask for feedback is a massive mistake; you must catch issues early while you still have time to fix them.
Implementing a systematic feedback loop at the halfway mark ensures your clients feel heard and respected.
  1. At what exact milestone in your service delivery can you introduce a 2-question health check?
  2. How do you handle client feedback when it isn't 100% positive?
Action Item: Create a simple 2-question feedback email template to send to clients at the midpoint of their projects.
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Paul Mullon
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Automated Feedback Loops
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