My friend Jose told me he spent an hour showing another attorney, Rick how his firm is using AI. They walked through doing research on actual cases. They carefully checked the output for imaginary citations. Rick was impressed with what the legal AI platform was capable of.
At the end of the hour, Rick asked Jose, “Is there someone who can teach him how to use AI?”
Jose was surprised that their hands-on hour ended exactly where it started: how do I use AI in my firm. It wasn't an explanation failure on Jose’s part or a lack of competence by Rick. I don’t think they were talking past each other for an hour. Rick understood what AI could do. What he couldn’t imagine was where it fit into the way his firm worked every day.
Most conversations about AI focus on what it can do. It organizes your week. It delivers efficient research. But this experience with Jose and Rick highlights what leaders are really asking.
It’s not what can AI do. We've heard it enough. We understand that. It’s not what we need to change. We’re thinking more practically.
It’s where does something new naturally fit into work that’s already creating value.