@Anthony Chaine okay so basically my original hypothesis in terms of the South African context was that "fragmented information within the construction industry results in poor prepared payment claims and because of that the principle agent on the client side would have a lot of queries and would require some rework which would obviously delay payments" So I went to validate this with an expert in the industry or at least he describes himself as someone who has experience around that workflow and just to summarize what happened he didn't necessarily agree with my hypothesis as the root cause but rather the symptom, and to make it more structure the basically just said that the payment problem does exist but it's not just from fragmentation it just appears to be a downstream of operational execution poor documentation authorization and follow through problems basically a people problem, because people forget, and some variation orders our communicated verbally and are not written down some documents are not signed and all around just administration not aligning when changes happen So I am currently still trying to ensure if the perspective I was given is true across the entire industry which is why I am trying to conduct interviews with other individuals in the industry and that is my frustration right now.

His content is pretty good👌