@Rustin VanAuken The Chat GPT wanted me to make it even clearer to you: My expected behaviour is: First-time customer: 1. Welcome email 2. Offer Access email Returning customer: 1. Offer Access email only 2. My workflow is: Form Submitted → Grant Group Access → Course Grant Offer I do NOT want any Community Access emails. The Welcome email is sent correctly. The Offer Access email is never sent. Is Course Grant Offer expected to trigger the Membership Offer Access email, or is this currently not supported? That is a question support can answer with a simple Yes, No, or This is a bug. I solved question #1