Some students have been working with the information from this course during working on the different modules of this course. If you have earned your certificate, you can now freelance, consult, and /or start your own business. Offer an initial free service; for example, build a simple Website from scratch for free and then charge for website maintenance. The free initial sample outlines your professionalism and knowledge and verifies why you are paying top dollar.

I am a Personal and Professional Life Coach. If you are wondering about the next step after you get your certificate or just want helpful tips on building your brand and/or business, I am available for Business Development coaching. I am based in Nairobi, Kenya, but all the sessions are held online, just as a way to emphasize how important having an online presence is today and how various industries are benefiting from digital marketing. I coach in various areas, but NOT limited to : 1) Creating a brand that stands out. 2) Finding your niche clientele. 3) How to move from client engagement to sales conversion. 4) B2B Prospecting. 5) Digital Marketing, for example, monthly email newsletters, etc. 6) After-sales services through utilizing surveys, etc. I can be reached via WHATSAPP at +254715456595.

I am a Personal and Professional Life Coach. If you are wondering about the next step after you get your certificate or just want helpful tips on building your brand and/or business, I am available for Business Development coaching. I am based in Nairobi, Kenya, but all the sessions are held online, just as a way to emphasize how important having an online presence is today and how various industries are benefiting from digital marketing. I coach in various areas, but NOT limited to : 1) Creating a brand that stands out. 2) Finding your niche clientele. 3) How to move from client engagement to sales conversion. 4) B2B Prospecting. 5) Digital Marketing, for example, monthly email newsletters, etc. 6) After-sales services through utilizing surveys, etc. I can be reached via WHATSAPP at +254715456595.

Usually, when a change is implemented as a result of client feedback, the client sees it immediately. For example, in a printing business, if the client doesn't appreciate the printout with a standard font, then henceforth there will be a follow-up phone call and/or email for all orders. This action will ensure that all the particulars are confirmed before the printing starts, and the font will be at the top of the list of things to enquire about before printing starts. The fact that you got an email and/or someone called after you made a print order indicates that it was your feedback that led to the change in product and/or service delivery.

Originally, I was on team BABO. The best apology is changed behavior of the business owner. Yes, as mentioned on various occasions, constructive customer feedback is like having a free focus group. Some people immediately abide when corrected, and it may seem like a person is being dismissive. However, the real result is noticing that the person wasn't being dismissive; it just came across that way. Something was actually adjusted. Changed behavior and no repetition are the true test that you were heard as a customer and that service and/or product delivery is being tweaked as a result.