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Owned by Jarrett

Free training and community for Massachusetts condo and HOA trustees.Learn what the job really involves, protect your board, and run a better building

101 contributions to Trustee Teacher Academy
Real Board Scenario: A Dog Bit Someone in the Lobby - The Board Has About Forty-Eight Hours to Get This Right
Kenmore Terrace is a 62-unit building in Allston. Pets are permitted under the rules, with a two-pet limit and a requirement that animals be leashed in all common areas. Last Thursday at about 6:15 p.m., the dog belonging to Unit 47 bit a delivery driver in the lobby. The dog was on a leash. The driver's forearm required stitches at an urgent care. He left his name and number with the owner and went back to his route. Since then the board has learned three more things. The owner of Unit 12 says the same dog lunged at her in the elevator in August. She mentioned it to a trustee in passing and nothing was recorded. The owner of Unit 47 has told two neighbors that the driver "startled" the dog and that he is not worried about it. And the property manager, trying to be helpful, emailed all 62 owners on Friday morning describing the incident, naming Unit 47 and the breed, and asking anyone with concerns to come forward. The board meets Wednesday. One trustee wants the dog removed from the building. One wants to wait and see whether the driver does anything. The third wants to know whether the association is on the hook for the stitches. DISCUSSION QUESTION Of everything that happened in the last five days, which was the most damaging to the association - and what should the board do before Wednesday? RECOMMENDED APPROACH The most damaging thing was the all-owner email, and it was not close. That message named an owner and described an incident involving potential liability, in writing, to 62 people. It will be read by the driver's lawyer if there is one. It invites statements from owners who were not there. And it turned a single incident into a building-wide file about one resident. Incident communications go to the insurer and counsel, not to the owner list. If anything goes to owners at all it is a general reminder about the leash rule, with no names. So, before Wednesday, in this order. Report it to the insurer today. Not after the board decides what it thinks. General liability coverage typically responds to a claim like this, and late notice is a reliable way to lose coverage the association already paid for. Report it even if nobody has demanded anything, and report the August elevator incident at the same time.
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Trustee Tip Monday: Deferring the Repair Is a Decision - Most Boards Never Record Making It
Budget adoption is a few weeks away, which means every board in Massachusetts is about to defer something. The masonry pointing moves to 2028. The hallway carpet waits another year. The garage slab repair becomes a line item in somebody else's term. None of that is automatically wrong. Money is finite, projects compete, and sequencing work across years is one of the genuinely difficult judgments a board makes. A board that defers deliberately is doing its job. The problem is that most deferrals are not decisions. They are disappearances. The item was on the engineer's list, the number was uncomfortable, the conversation moved on, and it quietly did not make the budget. Nobody voted. Nothing was recorded. Three years later nobody can say who decided or why - including the trustees who were in the room. That distinction matters more than it sounds, for two reasons. The first is protection. What makes a board's decision defensible is acting within authority, in good faith, on real information - we covered that in August. A deferral supported by a condition assessment, with a stated reason and a recorded vote, is a judgment call a board can defend years later even if it turns out badly. A deferral that happened because nobody wanted to raise fees is not a judgment the board can point to, because there is no record that the board made one. The second is that deferrals compound silently. Each year's deferred list rolls into the next, and because it lives nowhere, it never gets totaled. Boards are routinely surprised to find that what they are facing in 2029 is not a new problem but four years of the same postponement. So document it. Here is what a deliberate deferral looks like on paper, and it fits in a short paragraph per item. Name the item and its source - the reserve study component, the engineer's finding, the inspection report. State the cost you were quoted or estimated, and the year it was recommended for. State the consequence of waiting. What deteriorates, what the same work is likely to cost later, and what risk the delay creates. This is the line boards skip and the one that does the work.
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Decorations Go Up in Three Weeks - Settle the Rules Before Somebody's Lights Are in the Stairwell
In most Massachusetts buildings the first wreath appears the weekend after Halloween, and the last string of lights comes down somewhere around Valentine's Day. Boards that have not settled this in advance spend the next three months handling it one complaint at a time, which is the most expensive way to do it and the most likely to end badly. Twenty minutes at your October meeting is the whole fix. START WITH EGRESS, NOT WITH TASTE The genuine risk in decorations is fire and exit obstruction, and it is the one part of this that is not a matter of preference. Nothing goes in a way that narrows or blocks a corridor, a stairwell, a landing, a doorway or an exit route. Nothing obstructs or conceals exit signage, fire extinguishers, pull stations, sprinkler heads or standpipe connections. No live cut trees in common areas. No open flame - no candles in corridors or lobbies, ever. And watch extension cords specifically. Cords strung across a corridor floor, daisy-chained together, or run under a door are the most common decoration hazard in a condominium, and they combine a trip hazard with an electrical one. Require UL-listed lights, no daisy-chaining, and nothing plugged into a common-area outlet without board approval. Massachusetts fire codes govern combustible decorations and the obstruction of means of egress in residential buildings. The specifics depend on your building type and your local fire department's interpretation, which is why the genuinely useful move is a phone call: ask your fire prevention office what they expect in a residential common area. They answer that question every November and they would rather answer it now. THEN HANDLE DOORS AND BALCONIES Unit doors and door frames are usually common element surfaces even though they feel private, so decide what attaches and how. The practical rule most boards land on: command strips or over-the-door hooks yes, nails, screws, staples and anything adhesive that strips paint no, and the owner is responsible for any damage. Say it in writing rather than discovering it in January.
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Financial Thursday: "We're 38 Percent Funded" - What That Number Means and Why Three Boards Can Read It Three Ways
Open your reserve study to the summary page and you will find a percentage. Thirty-eight percent funded, or sixty-one, or twelve. Most trustees have seen it. Very few have been told what it measures, and almost nobody has been told that the study also contains a choice the board is supposed to make. Both are worth understanding before you adopt a 2027 budget that depends on them. WHAT PERCENT FUNDED ACTUALLY MEASURES It is a comparison between what your reserve account holds today and what it ideally would hold today, given how much of your components' useful life has already been consumed. The logic is straightforward. If your roof costs $300,000 to replace and has a thirty-year life, then after ten years roughly a third of that roof has been used up - so an ideally funded association would be holding something near $100,000 against it. Run that across every component and you get an ideal balance. Divide your actual balance by the ideal and you get percent funded. So the number is not a measure of whether you can pay for next year's project. It is a measure of how far behind you are relative to the wear your building has already taken. A useful rough reading: above about 70 percent is generally considered strong and carries a low probability of special assessment. The 30 to 70 band is where most associations sit, with real but manageable risk. Below 30 percent is where special assessments start becoming likely rather than possible. Treat those as orientation, not law. A 25-percent-funded association with a brand-new roof and a credible plan may be in better shape than a 55-percent-funded one facing three large components at once in 2029. THE CHOICE YOUR STUDY CONTAINS Here is the part that catches boards out. A reserve study does not produce one answer. It produces a recommended contribution under a funding method, and there is more than one method. Full funding aims to keep the reserve at or near that ideal balance - targeting roughly 100 percent funded. It is the most conservative and it costs the most per month.
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MA HOA News: Two BERDO Deadlines Land This Month - And There Is a Workshop Built Just for Condos on November 5
If your association owns a Boston building of 15 or more units, there are two dates in the next three weeks and one event in November that your board should know about. OCTOBER 15 - ANNUAL REPORTING WITH APPROVED EXTENSIONS The annual BERDO reporting deadline was August 15 this year, after the Review Board extended it from May 15. Buildings that received an approved extension have until October 15. If your association filed on time in August, this does not apply to you. If your association requested and received an extension, this is the date, and it is this Thursday. If nobody on your board can say for certain which of those is true, that is the thing to resolve today rather than Thursday afternoon. OCTOBER 31 - THE REC PURCHASE DEADLINE This is the one most boards have never heard of, and it only matters to a specific group - but for that group it matters a great deal. October 31 is the deadline to purchase Massachusetts Class I renewable energy certificates through the City's REC Connector Program. The certificates have to be ones generated between January 2024 and June 2026, and they are used by building owners who want to apply them toward meeting their 2025 emissions standard. Put plainly: if your building exceeded its 2025 emissions limit and your plan for closing that gap involves RECs, the window to buy them through the City's program closes October 31. Miss it and you are looking at the other compliance routes, which are slower and, where a building is already over its limit, more expensive. Remember the penalty structure we covered in August. Emissions standard violations run $300 to $1,000 per day, with a 30-day grace period after a violation notice. That is what a compliance gap costs when it is not addressed. NOVEMBER 5 - A WORKSHOP FOR CONDOS AND CO-OPS This is the useful one. The City is holding a compliance workshop specifically for condominium and cooperative buildings on November 5. There is also a BERDO Review Board public meeting on October 13.
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