Annual meeting season is underway, which means a lot of Massachusetts associations have just seated someone new. In most buildings that person now receives exactly two things: a congratulations, and the date of the next meeting. They then spend six months guessing - voting on matters they have no background for, learning the documents by accident, and discovering in month four that a policy they assumed existed does not. That is not the new trustee's failure. It is an onboarding failure, and it takes about ninety minutes to fix. THE PACKET Give every new trustee the same set of documents, in the association's own document system rather than as email attachments. The governing documents: master deed, declaration of trust, bylaws, rules and regulations, and every recorded amendment. Not a summary. The actual documents, because every real question this year will be answered out of them. The money: the current adopted budget, the last twelve months of financial statements, the most recent reserve study, and the most recent audit, review or compilation. The risk picture: all current insurance policies with the declarations pages, including the directors and officers policy. The commitments: the management agreement and a list of every vendor contract with its term, renewal date and annual value. The history: minutes from the last twenty-four months. This is the item most often skipped and the most useful. Two years of minutes tell a new trustee what the building has been arguing about, what was decided and why. And the board's own adopted policies, if you have them - delegation of authority and spending thresholds, collections, enforcement and fines, records retention, reserve investment, electronic meetings. If that list is mostly empty, you have just found this year's agenda. THE CONVERSATION Then sit down for an hour, with the president and ideally the manager. Walk through what the board decides versus what the manager handles, including the dollar thresholds. Walk through the year: when the budget gets adopted, when the annual meeting falls, which inspections and filings land in which month. Cover the open matters - active or threatened litigation, delinquent accounts, insurance claims, anything with a deadline - and be explicit that some of it is confidential and why.