I’ll be sharing helpful links and resources as I work through my college readings, especially anything I find that can add value to this property management community. This one is about understanding customer needs and using feedback to improve your service. I think it applies directly to property management because our success often comes down to listening to our clients, recognizing their concerns early, communicating clearly, and continuing to improve the overall experience. It covers ways to identify what customers need through feedback, surveys, social listening, and paying attention to the questions people are already asking. It also highlights the importance of sharing that feedback with your team and actually using it to improve your systems and service. https://www.conductor.com/academy/customer-needs/

@Lexi Teifke how do you prepare your clients for the potential costs involved if an eviction becomes necessary? Do you provide them with an estimated budget or cost breakdown upfront, or do you recommend that they set aside funds in advance in case an eviction occurs?

Hope to see you there!!! Tomorrow at 11:30 central! The link is in the calendar! Mom’s Home! Men are welcome as well! Hahah what a life!

Welcome! Please introduce yourself here! Would love to get to know you and your goals. @Jessica Watts welcome first member!!! Blessed to have you!