We’ve just added a new Practical On-Call Guide to the Free Guides section. It covers the key areas managers should think about when setting up or reviewing on-call arrangements, including: - when staff should use on-call - making the number accessible - creating a sustainable rota - why staff may hesitate to call - inappropriate use of on-call - handover, recording and escalation - using on-call themes as a learning tool A simple but important area that can have a real impact on staff confidence, manager wellbeing and service safety. Available now in the Free Guides section.