Besties, I found another remote opportunity! Miaplaza is hiring Customer Service Specialists, and I personally went through the assessment process. I'm sharing what I learned to help you prepare! 💕 💼 POSITION DETAILS Company: Miaplaza Position: Customer Service Specialist 💰 Pay: $19.17–$26.34/hour 🏡 Location: 100% Remote — United States ⏰ Schedule: Full-Time, 40 hours weekly 📅 Upcoming Training: November 11 and December 2, 2026 📞 Job Duties: Customer service through phone, email, live chat, and social media. Requirements: - At least 2 years of customer-facing experience - Typing speed of 55 WPM - Computer or laptop with a webcam - Reliable high-speed internet - Strong communication and problem-solving skills - Weekend availability may be required Benefits: Medical, dental, vision, 401(k) with employer match, and paid time off. 🔗 DIRECT APPLICATION LINK https://miaplaza.recruitee.com/o/customer-service-specialist-1 📚 MIAPLAZA ASSESSMENT STUDY GUIDE The assessment I completed included 10 multiple-choice questions and 3 written-response scenarios. Below are the topics, suggested answers, and explanations from my assessment experience. IMPORTANT: This is an unofficial study guide. Questions may change, and these answers have not been verified against Miaplaza's official scoring key. Use this to practice and understand the reasoning rather than copying answers. QUESTION 1 — Student Class Changes A parent wants to update their child's courses, move Reading Comprehension up one level, replace their social studies subjects with Ancient World History, and leave their other classes unchanged. ✅ Suggested Answer: Option 1 Updated roster: - Reading Comprehension Level I - Language Arts Level H - Math Level G - Earth Science - Ancient World History Study tip: Read every instruction carefully. Only change what the customer requests. QUESTION 2 — Identifying Student Courses A parent describes their daughter learning about government, exploring the universe, and working on higher-level math.