Have you ever made a purchase, and then waited and waited for the course to be sent to your email, or for the book to arrive in your mailbox - only to never see it and realize you just flushed money down the toilet? Or maybe you bought a membership and never got access. Don't let this happen to you as a business owner. Truthfully, this step should not have to exist, but here we are, because it happens ALL THE TIME. Here's how to avoid this issue and save your reputation. 1. Have your deliverables in WRITING for both you and your client. 2. Automate delivery with your CRM as much as you can (when someone buys a digital product, you don't have to send it by hand) 3. Follow up and get feedback from your customers! The worse the feedback, the better the improvement.