Activity
Mon
Wed
Fri
Sun
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
What is this?
Less
More
7-Figure Telehealth Clinic

204 members • Free

Beyond Protocols

11 members • Free

1 contribution to Beyond Protocols
Reporting back about Fullscript lab transition and customer service
So after our call this morning I started poking around Practice Better and the option for ordering labs through Fullscript did come up. However, I had to call Fullscript because it looked like I had a patient account and a practitioner account with them and it was logging me in to the wrong one. I called them and got hold of customer service right away, and I must say the guy was super helpful and super friendly. He deleted my patient account, made sure all the settings were correct in my practitioner account, and is putting my rep in touch with me to schedule a call. My cohort doesn't open until later in September but per Terrie's comment about their customer service I just wanted to report back that I had a great experience with them today. I also asked them the question about what if the patient has an account with another practitioner, and they said it's fine, they'd get an email to check out on their lab order just as Rupa does now, but he also said that within their account they would see multiple practitioners and they could choose which account they're ordering under (for supplements, not labs, that would automatically be under the ordering practitioner). Lab results are not visible to any other practitioner.
1-1 of 1
Nicola Ducharme
1
4 points to level up
@nicola-ducharme-3705
Dr. Nicola Ducharme is a naturopathic doctor and the founder of RestorMedicine. She specializes in Lyme disease and mycotoxin illness.

Active 2d ago
Joined Aug 19, 2025