When you're prepping a voice agent demo for a specific business, how do you figure out which edge cases they actually hit day to day? Do you ask for a few real call recordings, sit with whoever answers the phone, or just ask the owner on discovery? Curious what's given you the most useful list in the least time.

Hey, glad to be in here. I build voice agents and came over for the receptionist and outbound breakdowns, plus the threads on what happens after launch, like handoffs to staff and how long call data gets kept. For fun I like testing new voice models the week they drop. What's one thing you wish you'd known before your first voice agent went live for a client?

For the voice agents you've shipped, what can the agent do on its own vs what needs a human to approve? Booking seems fine, but what about refunds, reschedules inside 24 hours, or quoting a price? Curious what rules people actually run with.