Quick housekeeping that will get you faster answers.
Here's why: when you email one of us individually, your message lands in one person's inbox. If they're traveling, in a session, or heads-down building, you wait - sometimes days. ask@ goes to the whole team. Whoever's closest to the answer picks it up, so you get a real response as fast as we can get it to you.
Slack isn't going anywhere. Our Slack community is alive and staying alive. Keep using it for what it's great at - thinking out loud, sharing wins, swapping builds, and helping each other in real time.
Just know that a support question posted in a channel (or DM'd to one of us) can slip past us. If you need an answer, email it.
One inbox. One team watching it. Faster answers.