A customer asks "how much for a full service?" and the bot confidently answers $180. Your client doesn't charge $180. The build (n8n, ~15 min): → One approved answers Sheet: topic, exact wording, last reviewed date. The bot never answers from the model's own knowledge. → Retrieve the matching row first, then let the AI rephrase it. Rephrase only, never generate. → Prices, availability and anything legal go out as EXACT strings from the Sheet. That field never gets paraphrased. → No matching row → "let me get the owner on that" → straight to the owner's phone. Escalation is a feature, not a failure. → Log every unmatched question. That log is the next five rows of the Sheet. Rephrasing instead of answering is the whole build. A bot that says "I'll check" keeps a customer. A bot that guesses creates a refund. Same logic behind the 25 free automations + 30 prompts in the Classroom. What's the worst thing a bot has said to one of your customers? 👇 Deploy, don't study.