9d • General discussion
Reporting back about Fullscript lab transition and customer service
So after our call this morning I started poking around Practice Better and the option for ordering labs through Fullscript did come up. However, I had to call Fullscript because it looked like I had a patient account and a practitioner account with them and it was logging me in to the wrong one. I called them and got hold of customer service right away, and I must say the guy was super helpful and super friendly. He deleted my patient account, made sure all the settings were correct in my practitioner account, and is putting my rep in touch with me to schedule a call. My cohort doesn't open until later in September but per Terrie's comment about their customer service I just wanted to report back that I had a great experience with them today.
I also asked them the question about what if the patient has an account with another practitioner, and they said it's fine, they'd get an email to check out on their lab order just as Rupa does now, but he also said that within their account they would see multiple practitioners and they could choose which account they're ordering under (for supplements, not labs, that would automatically be under the ordering practitioner). Lab results are not visible to any other practitioner.
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Reporting back about Fullscript lab transition and customer service
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