First, I want to personally thank every one of you who has become a member of Champion University. Whether you’re a technician, service advisor, shop owner, manager, or someone just beginning your automotive career, I’m grateful you’re here. I started Champion University with one mission: To raise the standard of the automotive industry through better training, better communication, and stronger leadership. And we’re just getting started. INTRODUCING SERVICE ADVISOR EXCELLENCE Developing the Next Generation of Automotive Leaders One of the programs I’m most excited about is Service Advisor Excellence, our professional development program designed to take service advisors from understanding their responsibilities to becoming confident, capable automotive leaders. The program is divided into three progressive levels: TIER 1 | THE FOUNDATION Where Professional Excellence Begins Understanding the service advisor’s responsibilities, developing professional communication skills, building customer trust, and establishing the habits that lead to long-term success. TIER 2 | DEVELOPING EXCELLENCE Turning Knowledge Into Confident Action Taking those fundamentals into real-world situations. Managing difficult conversations, handling pressure, presenting recommendations confidently, and developing the decision-making skills that separate good advisors from exceptional ones. TIER 3 | MASTERING THE PROFESSION Preparing for the Next Level of Leadership Building on the previous levels to develop advanced skills, greater accountability, professional consistency, and the leadership mindset needed to take your career to the next level. This isn’t just about learning to work behind a service counter. It’s about preparing the next generation of service managers, general managers, business owners, and automotive industry leaders. WE’RE UPGRADING OUR TRAINING A Better Learning Experience. A Higher Standard. Over the past several weeks, I’ve been working on improving our existing courses, expanding lessons, upgrading our video production, and making the entire learning experience more professional and engaging.

Champion Leadership Is Open. Your Team Deserves What You’ll Learn Next. You can be the hardest-working person in your shop and still feel like everything depends on you. Every question reaches your desk. Every missed handoff becomes your problem. You explain the same expectation again—and wonder why it still isn’t happening. I built Champion Leadership to help change that. The course is now open, and every Champion University member has free access through November 11. Inside, we work through the moments that define leadership in a real shop: setting expectations people understand, correcting problems before they become habits, coaching without tearing someone down, and making sound decisions when the customer is upset and the day is falling apart. You’ll learn how to give people clear ownership, build reliable handoffs, and follow through fairly. The goal is a team that understands the standard, takes pride in meeting it, and has the judgment to act when you aren’t standing beside them. Your shop’s potential grows when your people do. To everyone who joined early, watched a lesson, tested a tool, or took the time to tell me what needed work—thank you. You’ve helped shape what Champion University is becoming. I want you to be the first to put this course to work. Open the course. Bring a real challenge from your shop. Choose something you can apply with your team this week. Then come back and tell me what helped, what missed the mark, and what you need more of. I’m building this for the people doing the work, and your experience belongs in that conversation. Start Champion Leadership today. Raise the standard your team experiences tomorrow.