Most of the time, plain old programming is the better tool.
1. The rules are clear
If every step can be written as a rule, AI is not needed.
Use: Code
2. The answer must be exact
Math, totals, taxes, and dates should always come out right.
Use: Code
3. The same input needs the same result
Some jobs should work the same way every single time.
Use: Code
4. The answer is already in the data
If the system already knows the answer, just ask the system.
Use: Query/Database
5. You are moving data around
Sending data from one system to another usually does not need AI.
Use: APIs
6. Only a few cases are unusual
Let code handle the normal work and send the odd cases to a person.
Use: Human review
7. A mistake could be costly
If getting it wrong matters a lot, keep the risky step under tight control.
Use: Human approval
8. No real thinking is needed
If the job is just following steps, ICM probably adds very little.
Use: Code
9. Your software already does it
If the feature already exists and works, adding AI just adds another layer.
Use: Existing software
10. You just want to use AI
Sometimes the new tool is more exciting than the right tool.
Use: Ask why
When would you choose NOT to use ICM or AI at all?