Many times, I meet people so good at their jobs that I think, “I would hire this person.” Others make me think, “I would never hire this person nor would I recommend them to others.” Often, these are middlemen—middle managers or employees between the company and the customer. They handle complaints, make decisions, and represent your business every day, often without the owner realizing their impact. That’s why you can’t just test your products and services—you must test the people who deliver them. Sometimes, the person between you and your customer is also between your business and its profits. Do they treat customers as you would? Solve problems or create them? Protect your reputation or damage it? Poor performers can cost far more than their salaries by creating expenses, losing customers, damaging relationships, and reducing profits. Your employees aren’t just working for your company. They’re representing it. When was the last time you made sure that the person you hired in management was actually serving your employees and customers well. Which answer best describes you?

CUSTOMER SERVICE MATTERS Customers don’t always complain—they simply leave. In our customer service course, we cover must-know customer service tips and the mistakes that can quietly cost a business customers. Our community gives you the advantage of being trained, equipped, and prepared through videos and live training like this—so you can serve our community well, create better customer experiences, and keep customers coming back. There will be opportunities to promote and share your business within our community as a level 2 and up member. Level 1 it's only print and text advertising. A few requirements at this point is for you to watch customer service material in this course and be a premium or Vip member. Attend our monthly lives on the 4th Tuesday of every month; where we dive into everything customer service as well as character development, as it is the 🔑 key to great leadership. And in our community, it's not just about the product or service, it's about the man or woman behind it, as well. We want to learn about you and your business if you are new. This will be great practice for us all to practice sharing who we are and what we do in front of a group. In this way we are confident speaking when networking. We can give constructive feedback as we continue to perfect our massaging. Start this course today.