We recently had a signing where the notary entered the signers’ full ID numbers on the notarial certificates instead of the type of identification presented. When we contacted her, she asked if she could simply cross out the ID numbers and correct the certificates. But this wasn’t just an incorrectly completed blank. The bigger concern was that the signers’ sensitive personal information had been placed somewhere it should never have been. Crossing a line through private information doesn’t necessarily undo that exposure. Because of the seriousness of the issue, Title determined that the documents needed to be re-signed. If a certificate asks for the type of identification presented, that means information such as driver license or passport, not automatically the full identification number. Not every mistake can, or should, be fixed with a cross-out. Accuracy matters, but protecting the signer’s personal information matters just as much. 💙

We recently sent an ASAP signing to a notary. She accepted the assignment and headed straight to the signer’s home. There was just one problem: She hadn’t printed the documents. When she arrived, she asked the signer to print the loan package for her. We absolutely understand what ASAP means. When we send an ASAP order, the client needs someone who can move quickly, and sometimes every minute matters. But here’s the part that doesn’t make sense: The documents are the whole point of the appointment. Leaving immediately because the order is ASAP, without first making sure you have the documents you need to complete the signing, doesn’t solve the urgency. It can actually create a bigger problem. What if the signer didn’t have a printer? What if they had a printer but no toner or enough paper? What if their printer couldn’t properly handle a large loan package? Now the notary is at the signer’s home, the clock is ticking, and there’s still no signing happening. ASAP should mean being ready to move quickly, not skipping the most essential part of preparing for the appointment. This is also why a portable printer or mobile office setup can be such a valuable investment if you regularly accept ASAP and last-minute assignments. You may be able to receive and print the documents while you’re already on the road instead of having to return home. Not everyone needs a mobile printer, but if you accept an ASAP assignment, you need to have a realistic plan for getting the documents printed quickly and correctly before you arrive. Speed matters on an ASAP order. But speed without preparation can end up costing everyone more time. 💙 💬 For those of you who regularly accept ASAP assignments, what does your setup look like? Do you have a portable printer or another system that helps you move quickly?

Good morning dear colleagues!!!! I’m new in the field Please help me recommending me a professional printer. I have a regular HP but taking in consideration the packages I’ll be printing are more than 100 pages each one, I need to have a fast and reliable printer. At the same time, if you have a good one share a pricing average. I appreciate your help everyone 🩷

I want to share a real situation because it’s a perfect example of how the tone of an email can affect the way a client sees you. A notary was waiting for documents for a 10:00 AM signing the following morning. The documents were running later than expected, and the notary emailed letting us know that if the documents were not received by 8:00 AM, the assignment would need to be returned. There is absolutely nothing wrong with communicating a deadline. Notaries need enough time to download, print, prepare, and travel to an appointment. The issue wasn’t the deadline. It was how it was communicated. When the documents still weren’t available, another message followed emphasizing that the deadline “stands.” The title company saw the exchange, and their concern quickly shifted from the documents to the notary’s tone and attitude. They specifically asked us to make sure the notary approached the appointment with a professional, patient, and pleasant attitude because the signer was an elderly woman, and they did not want her to feel uncomfortable, rushed, or pressured. Think about that for a moment. Before the notary had even met the signer, the client was already concerned about the experience she might have with him. That’s why written communication matters so much. You can communicate the exact same boundary in a completely different way: “I’m happy to accommodate the appointment. In order to have enough time to print and prepare the documents and arrive by 10:00 AM, I would need to receive them by approximately 8:00 AM. If they’re not available by then, please let me know how you would like me to proceed.” Same message. Same deadline. Completely different impression. Your emails and texts are part of your professionalism too. The person reading them may be deciding whether they feel comfortable sending you to represent their company in front of a client. Sometimes it’s not what you say, it’s how you say it. 💬 Have you ever reread a message before sending it and realized the tone sounded different from what you intended?

Good evening dear colleagues!!!! I’m new in the field Please help me recommending me a professional printer. I have a regular HP but taking in consideration the packages I’ll be printing are more than 100 pages each one, I need to have a fast and reliable printer. At the same time, if you have a good one share a pricing average. I appreciate your help everyone 🩷