Voice agents hear names wrong all the time. A street name, a last name, an email. One wrong letter and the booking is useless. Here is a simple fix. When the agent hears a name, it repeats it back letter by letter. Then it asks, did I get that right? It feels slow for 5 seconds. It saves a failed booking later. How do you handle names your agent keeps getting wrong?

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Real callers pause. They think. They check their calendar. They ask someone in the room. Your agent hears silence and thinks the call is over. Then it says goodbye to a caller who was about to book. The fix. Two settings to check in your voice setup. Silence timeout. How long of quiet before the agent wraps up. Make it longer than you think. End of turn detection. The model that decides the caller finished speaking. Tune it for slow talkers, not fast ones. Why it matters. Every early goodbye is a lost booking you never hear about. The caller does not call back. They call your competitor. One action to take. Listen to 3 real call recordings this week. Count the early goodbyes. Then adjust the silence settings. What silence timeout are you running right now?

On a self-hosted LiveKit or Pipecat agent, does your booking tool block until the calendar API confirms the event, or does the agent confirm right away and you catch failures afterward? If you block, how do you keep the caller from sitting in silence while it waits?

Hey all, glad to be in here. I work on voice agents for lead capture and keep hitting the same questions this group talks about a lot: cost at scale, control over turn taking, and what it really takes to run LiveKit or Pipecat yourself. For anyone who moved a live client off a hosted platform onto a self-hosted stack, what ended up taking longer than you expected?