Quick one, I need your input before I change anything. Thursday's call has been open Q&A with me. Right now it's locked to VIPs. I've been thinking about turning it into structured sales training, where we role play and work through real calls together. But I don't want to swap out something that's working just because I like the idea. So vote below. If you'd pick a second meeting, drop the day and time that actually works for you. If you feel strongly either way, message me directly. I want to hear it. And honestly, thank you for being in here early. You're the ones helping shape what the Den becomes. What's the one sales problem you'd want us to hit first?

@Kris Cook has been talking a lot about sales playbooks and setting reps up for success. I figured I'd chime in. I see this as three disciplines: 1)education 2)process 3)repetitions Here's how I handle item #1- education. I prepared a comprehensive sales guide for our reps. This combines several elements into one sales reference that reps can repeatedly turn to when they need it. Inside, they can find... - technical info about our services (the "what we do and how") - value propositions for each service (common emotional needs that drive prospects to request each service and how we can meet those needs) - strategies for establishing rapport, building value and gaining trust - common objections and how to overcome them This is not just a training resource for new sales reps...it's their sales "bible" and source of truth for selling in a way that aligns with our USP and UVP. If you don't have something like this yet, it's a great project to work on. If you plan to delegate sales to someone else at some point, this is one of your highest leverage internal assets, imho.

For those of you using VA's for all your inbound calls... are they getting directed right to your Sales reps or does the client have to make a selection to go to Sales or someone else?

So much goes into building an off-shore sales engine I feel like everyday I'm learning to become a better leader and hold the team accountable! Who knows what Conv rate + Rev win means?👇

Does anyone in here utilize a software for inventory management - parts, consumables products, etc. We are looking to upgrade our shop and do a better job tracking. Would love to get some thoughts on this!