In Module 2, we go over the preparation of Self, Space and customer. Pre Engagement Preparation is key, not only for your calls, meetings, or presentations, It is the best way to start your day. I take 5 minutes every morning by going outside and do the following steps. 1. Place a foot on a rock, close my eyes and do three 4-4-6-2 breaths 2. Switch feet and repeat three more times. 3. With my eyes still closed, notice the five senses. 4. What do you feel from head to toe? What do you hear furthest to closest, What do you smell, what do you taste. 5. Before opening your eyes and between deep breaths, say to yourself I have time, three times and slower each time. 6. Ask yourself Who Am I, Why am I Here, What do they need from me and what do I bring to the situation? 7. Open my eyes slowly and notice three new things. 8. Out loud, say me me me, mi mi mi, mo mo mo, mu mu mu, ma ma ma 9. Count to 5 out loud to the four corners 10. Shake myself out and quick stretch. This will start your day at zero temperature and you become present to start. Although Scott mentions that PEP before every meeting is the one thing you should do, I think going through the Prep Hot Sheet should be done as well. Preparing your instrument with PEP brings your temperature down but the Hot Sheet helps you prepare the space.