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E-Ink Tablet Users
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2 contributions to E-Ink Tablet Users
21d •
CalSync — No support response after 10+ days (bug report + refund request)
Hi everyone, I'm hoping someone from the team or another user can help me get some traction here. I've been trying to reach support for a few days with no response. Issue: on CalSync 1.7.1 (macOS), my generated planner PDF shows the correct layout but calendar events never appear on any page — even though everything checks out (iCloud calendars connected via app-specific password, "Check feed" returns "Events found" for all of them, planner generates and shows "Ready to push"). Tested on multiple planners including a fresh one, same result. Google Tasks display fine, so it's isolated to calendar events. I reported this in detail via email and followed up with a refund request (purchased only a few days ago), but haven't heard back on either. Could someone from the eInkPads/CalSync team take a look, or point me to a faster way to reach support? Thanks!
0 likes • 12d
@Mark Sloan Absolument aucune réponse à mes demandes, je ne comprends pas. Ce n'est pas sérieux du tout.
0 likes • 6d
@Jason Smith, merci pour votre message, mais Calsync est buggé chez moi, et dès les premiers jours, je vous ai alors demandé un remboursement, et je n'ai : - ni reçu de retour quand à mes problèmes informatiques - ni reçu un retour quant à mon remboursement J'attends toujours mon remboursement Jason, et je vous remercie d'avance de prendre en considération ma demande.
15d •
Version 1.7.4
What's new in this update - Support for reMarkable's newest tablets and firmware. The latest reMarkable software, including the new Paper Pro Move, is fully supported. Connecting and syncing over USB and Wi-Fi work as expected on the newest firmware. - The Daily Carousel keeps working on the latest firmware. Newer reMarkable software protects the tablet's system files, where the carousel lives. CalSync now prepares the tablet correctly before updating it, and if a device ever does not allow it, your planner still syncs and CalSync tells you plainly instead of failing quietly. - A more honest connection test. The reMarkable Cloud check now sends a full planner-sized file, so it catches networks that quietly block large uploads while smaller checks appear to pass. That is the most common reason sign-in looks fine but planners will not sync. - Fixes and polish. A range of smaller reliability fixes throughout.
0 likes • 11d
Hi, I'm writing to request a refund for CalSync, purchased 3 days ago (purchase email: [email protected]). This isn't a change-of-mind request — the app's core advertised feature (syncing calendar events onto the generated planner) simply does not work. I reported this issue in detail 3 days ago (subject: "CalSync 1.7.1 — Generated PDF has correct layout but no calendar events") and have not received any response since. A 3-day silence on a paid product that doesn't do what it's supposed to do isn't a serious level of customer support. To summarize the issue: my connected iCloud calendars show correctly in the app, "Check feed" returns "Events found" for every calendar, and the planner generates successfully ("Ready to push"), but the generated PDF never shows any events — only the empty layout. I tested this on multiple planners, including a brand new one, with the same result. Google Tasks display correctly, so this is isolated to calendar events specifically. As a consumer based in France/EU, I'm requesting this refund on the grounds of product non-conformity (garantie légale de conformité — the product does not perform its main advertised function), which applies regardless of your standard return policy on downloadable software. I'd appreciate a refund to my original payment method. If you're able to fix the issue instead, I'm open to that, but given 3 days without any response, I'd like this resolved one way or the other. If I don't get a resolution, I'll be sharing a review about this experience with your customer support.
1 like • 10d
@Jose J Merci pour votre commentaire. Avoir payé autant pour ne pas se servir de leur logiciel, qui a buggé tant de fois pour moi. Et aucun retour de leur part, c'est dingue. C'est la première fois de ma vie que je mets un avis négatif dans un de mes posts, ça ne m'est jamais arrivé. Mais si j'ai un conseil : n'achetez pas leur logiciel, car après il n'y a absolument personne pour vous aider ou même vous écouter...
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