Well, my newest (fourth) watch from Monterey Watch Company arrived in the mail today. That's the good news. Oh, that and I think it looks better in person than in the stock photo. I took it out of the box, unwrapped all the annoying protective wrap, resized the bracelet, and tried it on. I then decided it need one small micro-adjustment. So, I went to the bedroom and got the appropriate tool and began to make that adjustment. Unfortunately, I didn't realize that it was a loose spring bar - and it went flying to places unknown that neither human eyes nor a large magnet were able to locate. And, of course, I don't have an extra 18mm spring bar lying around. I texted the support number and asked if I could order a couple of replacement spring bars. (Just in case it happens again.) They replied, almost immediately, and said they'd send me a replacement on Monday. I asked them to invoice me for the bars and the shipping, but they replied that they don't do that. Good products, great design, and excellent customer service - which is why this almost certainly won't be my last watch from Monterey...