Tech support issues · E-Ink Tablet Users

Tech support issues

I purchased the calsync Vault plan. The app works overall fine. The task function doesn’t work as advertised using Google tasks. That’s fine.

What is not fine is spending $120 for the pro plan and it not working at all. Tech support has been terribly unhelpful. It took 4 emails to get them to understand I am having issues with the pro cloud sync and not the calsync app. They even suggested I upgrade to the pro plan. Either tech support is a poorly implemented AI or the agents don’t read the email.

Ultimately, It seems my pro subscription didn’t get registered on their end. The tech response again was I needed to upgrade to pro from vault. I provided proof of purchase yet still no acknowledgment that I am on the pro plan. I even provided a screenshot showing my software and web page both show pro.

I cannot recommend upgrading to the pro cloud. Save your money and stick with the calsync app. I realize this is a small company, but tech support is very poor. I’m on day 4 of troubleshooting and still no acknowledgment that I am a pro user let alone any valid troubleshooting advice for the pro cloud.

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Tech support issues