Question... I had a show and messed up the shipping for a first-time customer. I believe it was isolated mistake to just two items that possibly got swapped during bagging. It was just a $5 item. I deeply apologized to her for the mistake and told her to put in a request for refund. There was no way for me to get it back. She bought 4 items (she did get 4 items one which was wrong and a free gift that I give all my customers). The other customer who may have gotten her item is a reseller who bought 20+ items and probably thought nothing of it (her purchase was also $5). But again, I am not certain if she was the one who actually got it out of the 31 shipments I had for that show. I offered if she were to attend my show again, that I would give her a complimentary piece of jewelry for my mistake and to please continue for the request for refund for the $5 item. She then went on a rant that I probably did because I did not get what I wanted for the item and did send it, etc. I told her that I was offended by her accusation and that was certainly not the case, that in 7000 items I have only messed up twice like this and my reviews speak for themselves. I looked and saw that she put in a refund request but not for the $5 item she was missing but for the most expensive item she bought which was a $26 item claiming it was missing from shipment (other 3 were $5 items) and it seemed to go through. Obviously, there are email communications about this incident, and I am more upset that she lied to WhatNot and she got away with it. Do I say something to her that I know what she did calling her out, let it go or should I report it to WhatNot? I have blocked her. UGH

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Wearable art with a story. This Sunday, I’m bringing you Alchemy | Lelong Designs, a special collection of jewelry created by independent London jewelry artist Jess Lelong, including three collaborative designs created by Jess and me. Each piece combines unusual materials, rich color and Jess’s unmistakable artistry. The three Alchemy | Lelong designs are our collaborative creations; everything else in the collection is by Jess. From necklaces and earrings to bracelets and other statement pieces, the collection draws inspiration from Art Nouveau, Art Deco, Egyptian Revival and Jugendstil design. These are distinctive pieces for collectors who want jewelry no one else owns. Swipe through for a preview, then tell me which piece caught your eye. Join me live Sunday on Whatnot at @the_accessory_alchemist. https://www.whatnot.com/s/74JQe5my

Hi friends. To the quick-is one allowed to have multiple whatnot accounts? Meaning, one for Jules and one for other?

Sometimes it takes tough skin. I work very hard in this business and when someone gives me 4 stars across the board without any explanation. It is a bit upsetting. I gave her a great deal on a nice piece of jewelry and didn’t even use one of my recycled boxes, I shipped next day. I wrote a handwritten Thank you in the packing slip. (I did not leave gifts in the box.) I guess it’s not enough for some. I am Open to criticism. I guess I need to add cute extras to packages? I did write a “soft note” asking for suggestions or preferences. I guess I can’t make everyone happy. ( She apparently has not been around whatnot long by the looks of her account. ) Not feeling like I am having tough skin at the moment.