Hey friends,
One of the things I started doing to lift our customer service is sending each patient a summary of their first visit. It's almost impossible for them to remember everything we covered, so it's a useful reminder, and it reassures them they're in the right place with a doctor who cares.
To make it easier, I built software to automate it. It worked so well that I broadened it to GP care plans, WorkCover, and NDIS reports.
It's flexible with how you work. If you're on Cliniko, it pulls the consult note, imaging, and intake form straight across for you. If you're not, you can just copy and paste the details in by hand. Either way, it drafts the letter, and you review it before anything goes out.
It's in the Shift Stack if you'd like to try it yourself, free for 14 days. Students of the course get it free for 3 months when they buy the course.