@Tom Beeston @Max Murray ?? Uploads stuck in "Generated/In Progress"

Hi everyone, A customer has opened a non-delivery case and is asking for a replacement. I’ve checked the order and noticed that they misspelled their street name when entering their delivery address. The rest of the address, including the city and postcode, was correct. I’m wondering what the best way to handle this would be. Would you advise letting the customer go through Etsy Purchase Protection first and, once Etsy has reviewed the case, offering them a discount code to reorder with the corrected address? I’m also considering sending a replacement as a goodwill gesture, although obviously I don’t want to be out of pocket if the order may be covered by Purchase Protection. Has anyone dealt with a similar situation where the buyer made a small mistake in their address? What did you do? Any advice would be really appreciated. Thank you!

Does anyone list their posters (framed and unframed) on a permanent offer of 3 for 20%, or whatever percentage? Have you seen an uptake in sales? @Geoff Nugent did I read in a previous post you do this? Also, it's not clear to me how this would correlate with PS's 20% of for posters only.

Does anyone here have both an Etsy store and a Shopify store connected to the same Instagram and Facebook business accounts? For context, I sell the same merch through Etsy and Shopify, but I don’t currently have my wall art listed on Shopify (and don't plan to. I have my reason. ;-)). I already generate sales through Facebook and Instagram to my Shopify store. What I’d like to do is also tag my Etsy wall art in Instagram and Facebook posts, so those products take customers directly to Etsy. Has anyone successfully set this up? By “this”, I mean having both Shopify and Etsy sales channels connected to the same Facebook Page and Instagram account, with products from both stores available to tag. Hope that makes sense. Thanks!

I have two Etsy stores. Am I right in thinking my Printshrimp account will only work on one of them? Thanks!