如何取得果斷＆自信的表達風格？

如何取得果斷＆自信的表達風格？

在 A.R.T.S 我們看到四種表達風格：主動、被動、被動攻擊與果斷/自信。

有同學問：在它們之間如何取得平衡？

Well, you're not gonna like my answer because ... it depends. 一切取決的說話對象、場合、語言和個性。但身為英文老師，我可以分享一個籠統的經驗法則，幫助你們辨別何時該站穩住自己的腳：分辨專業與非專業場合。

民情謙遜的我們，很怕用錯字、說錯話或太直接而冒犯他人，或想避免自己看起來太自以為是，I understand that you don't want to be a know-it-all，但在西方世界裡，尤其在職場，更尤其發生在女性身上，我們可能就吃虧了，靜默被誤認為無知，謙虛被看成內向。

在專業的場合，你要告訴自己一句話：就事論事＝ professionaliam。

說話時如果特別迂迴婉轉反而會模糊焦點，容易被 brushed over 敷衍或忽略。通常太多留白處或過度解釋，在會議上聽起來都是浪費時間。

範例：🚫 過度解釋 ➜ ✅ 自信果斷

過度解釋：I was wondering if it's okay to change the time from 1pm to 3 pm? It's actually not just me but Bob and I both think it just works better if people want to have a longer lunch break. You know what I mean? Anyway...

➜ 自信果斷：Hey, we are thinking about changing the meeting from 1 to 3 to have a longer lunch break. Are you alright with that?

過度解釋：My team could do that if we have just a little bit more extra time before the deadline because there are extra calls we need to make this week to make up for the loss last year.

➜ 自信果斷：Is it regarding account management? If it is I would be happy to reach out and have them take a look.

General rule of thumb:

⭕️ Speak matter-of-factly

⭕️ Don't over explain