Advise needed · Poster Print on Demand

Advise needed

Hi everyone,

A customer has opened a non-delivery case and is asking for a replacement. I’ve checked the order and noticed that they misspelled their street name when entering their delivery address. The rest of the address, including the city and postcode, was correct.

I’m wondering what the best way to handle this would be.

Would you advise letting the customer go through Etsy Purchase Protection first and, once Etsy has reviewed the case, offering them a discount code to reorder with the corrected address?

I’m also considering sending a replacement as a goodwill gesture, although obviously I don’t want to be out of pocket if the order may be covered by Purchase Protection.

Has anyone dealt with a similar situation where the buyer made a small mistake in their address? What did you do?

Any advice would be really appreciated. Thank you!

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Advise needed