Changed mind on print size · Poster Print on Demand

Changed mind on print size

Hi there, a customer received an A3 size as requested, has now received the order but wants A4 now. Our shop policy is no returns or exchanges. As the customer is UK based, do we by law have to refund the amount to them or does print on demand artwork come under the exemption for the 14 day refund law within the UK/EU. Many thanks!

4 comments

Changed mind on print size